At zc99, protecting your personal information is not just a legal obligation — it is a core part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve full transparency, and this document delivers that.
These six pillars summarise how zc99 handles your personal data. They do not replace the full legal text below — please read all sections in full for complete details.
All personal data is stored on encrypted servers protected by industry-standard TLS encryption. Access is restricted to authorised personnel only, on a strict need-to-know basis.
zc99 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data stays within the zc99 ecosystem and its vetted service partners.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We only collect the data that is strictly necessary to operate the platform, verify your identity, process transactions, and fulfil our regulatory obligations. Nothing more.
Personal data is not kept indefinitely. zc99 applies defined retention periods to all data categories and deletes or anonymises data once the retention period expires and no legal hold applies.
zc99 processes personal data in accordance with applicable international data protection frameworks and our obligations under our gaming licence, including KYC and AML requirements.
This Privacy Policy is issued by zc99 ("zc99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at zc99.club. zc99 acts as the data controller in respect of all personal data collected through the platform, meaning we determine the purposes and means by which your personal information is processed.
Our platform serves players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and beyond. We are committed to processing your data lawfully, fairly, and transparently in accordance with applicable international data protection standards and the requirements of our gaming licence.
zc99 collects personal data in the following categories. We only collect data that is necessary and proportionate to the purpose for which it is being processed.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address | Account management, communications, KYC, fraud prevention |
| Financial Data | Payment method details, transaction history, wallet balances | Deposit & withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback | Customer support, dispute resolution, service quality |
| Marketing Preferences | Promotional opt-in/opt-out status, communication preferences | Personalised offers (only where consent is given) |
zc99 collects personal data through several channels, all of which are described below:
zc99 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:
The personal data we collect is used for the following specific purposes:
zc99 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and with the following categories of recipients:
All third-party service providers who process personal data on our behalf are contractually required to maintain appropriate security standards and to process data only for the specific purposes for which it was shared.
zc99 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and support our security and analytics functions. The cookies we use fall into the following categories:
You can manage your cookie preferences through the cookie settings panel available on the platform, or through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using core platform features including logging in.
zc99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | KYC and AML regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial regulation and audit requirements |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months from collection | Analytics, fraud detection, and security |
| Marketing Preferences | Until consent is withdrawn | Compliance with consent-based marketing rules |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data subject to an active legal hold, regulatory investigation, or pending dispute may be retained for longer where legally required.
As an internationally operated platform, zc99 may transfer personal data to, and process it in, countries other than your country of residence. Where personal data is transferred outside your home jurisdiction, zc99 ensures that appropriate safeguards are in place to protect your information, including:
If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact our support team at support@zc99.club.
Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in respect of your personal data held by zc99:
Request a copy of all personal data zc99 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being resolved.
Receive a copy of your personal data in a structured, machine-readable format and transfer it to another controller.
Object to processing of your data where we rely on legitimate interests, including direct marketing at any time without restriction.
The zc99 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Registration by minors is prohibited, and age verification is a mandatory step in the account creation process.
If zc99 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have created an account on the zc99 platform, please contact us immediately at support@zc99.club.
zc99 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These include:
While we employ strong security measures, no system is entirely infallible. You are advised to use a strong, unique password for your zc99 account, enable two-factor authentication where available, and keep your device software up to date.
The zc99 platform may contain references to game providers, payment processors, or promotional partners. Where links to third-party platforms or services are present, please be aware that those platforms operate under their own privacy policies, which zc99 does not control and is not responsible for.
We encourage you to review the privacy policy of any third-party service before providing them with personal information. The inclusion of any reference to a third-party service on the zc99 platform does not constitute an endorsement of their data protection practices.
zc99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our business operations. When material changes are made, we will notify you by:
Your continued use of the zc99 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way zc99 processes your personal data, please contact us using the details below:
We take all privacy-related enquiries seriously and will acknowledge your contact within 5 business days. For formal data subject rights requests, our team will provide a full response within 30 calendar days.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. We encourage you to contact us first so we have the opportunity to resolve your concern directly.
zc99 | zc99.club | support@zc99.club | Last updated: January 2026
We handle your personal information with the same care we put into every aspect of our platform. Join players from Karachi to Islamabad who trust zc99 for a secure, fair, and transparent gaming experience. Players must be 21 or older.